Frequently Asked Questions

1. What does Geoma.shop sell?

Geoma.shop is an online store specialising in televisions and related products.

2. Where does Geoma.shop ship?

We currently ship to customers throughout the United Kingdom only.

We do not currently offer international shipping.

3. Is shipping free?

Yes. We offer free shipping on eligible orders delivered within the United Kingdom.

4. How long does it take to process my order?

Our standard order handling time is 1–3 business days.

This is the time required to process and prepare your order before it is dispatched.

5. How long does delivery take?

After dispatch, estimated delivery is 1–2 business days.

Therefore, the estimated total time from order processing to delivery is approximately 2–5 business days.

Delivery times are estimates and may vary due to courier delays, weather, public holidays, or other circumstances outside our reasonable control.

6. Will I receive tracking information?

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information to monitor your delivery.

7. Can I change my delivery address after placing an order?

If you notice an error in your delivery address, please contact us as soon as possible.

Email: Support@Geoma.shop
Phone: +44 1206 291307

We will do our best to update the address before the order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

8. What should I do if my order arrives damaged?

Please contact us as soon as possible if your product arrives damaged.

We may ask you to provide photographs of the product and packaging so that we can investigate the issue and determine the appropriate solution.

9. What should I do if I receive the wrong product?

If you receive a product that is different from what you ordered, please contact us promptly.

Please provide your order number and relevant details so that we can investigate and assist you.

10. What is your return policy?

We offer a 60-day return period for eligible purchases.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Your statutory consumer rights remain unaffected.

11. How do I request a return?

To request a return, contact us at:

Support@Geoma.shop

Please include your order number and explain the reason for your return.

We will provide the next steps where the return is eligible.

12. When will I receive my refund?

Once an eligible returned item has been received and processed, we will arrange the applicable refund.

The time for the funds to appear in your account may also depend on your payment provider or bank.

13. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments are processed through the payment providers available through our Shopify checkout.

14. Is my payment information secure?

Payments are processed through secure payment services used by our online store.

We do not normally store complete payment card details on our own systems.

15. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to accommodate your request.

Consumers may also have cancellation rights under applicable UK consumer law.

16. How can I contact Geoma.shop?

You can contact us using the following details:

Geoma.shop
55 Ratcliffe Court
Colchester
United Kingdom

Email: Support@Geoma.shop
Phone: +44 1206 291307

For order-related enquiries, please include your order number whenever possible.

17. What are your customer service hours?

For customer support enquiries, please contact us by email or telephone using the details above.

We aim to respond to customer enquiries as promptly as reasonably possible.

18. Where can I find your policies?

You can find our website policies through the links in our website footer, including:

• Privacy Policy

• Terms of Service

• Shipping Policy

• Returns & Refund Policy

• Legal Notice

• Contact Information

If you have any other questions, please contact Support@Geoma.shop and our team will be happy to assist you.