Privacy policy

At Geoma.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Who We Are

Geoma.shop
55 Ratcliffe Court
Colchester
United Kingdom

Email: Support@Geoma.shop
Phone: +44 1206 291307
Website: Geoma.shop

For the purposes of applicable UK data protection law, Geoma.shop is responsible for the personal information collected through this website.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Payment and transaction information

  • Information you provide when contacting our customer support

  • Information relating to returns, refunds, or exchanges

  • Technical information such as IP address, browser type, device information, and website usage information

  • Cookie and similar technology information

We only collect information that is reasonably necessary to operate our online store and provide our services.

3. How We Collect Your Information

We may collect personal information when you:

  • Create or use an account on our website

  • Place an order

  • Complete a checkout form

  • Contact us by email, telephone, or through our website

  • Subscribe to marketing communications, where available

  • Browse or interact with our website

  • Submit information relating to a return, refund, or customer service request

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Process payments and refunds

  • Provide customer support

  • Communicate with you about your orders

  • Manage returns and exchanges

  • Prevent fraud and protect the security of our website

  • Maintain and improve our website and services

  • Keep appropriate business and transaction records

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

5. Lawful Basis for Processing

Depending on the circumstances, we process your personal information using one or more of the following lawful bases:

Contract

We process information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with legal, accounting, tax, consumer-protection, or other legal requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include website security, fraud prevention, customer service, and improving our services.

Consent

Where required, we may process your information based on your consent, such as certain marketing communications or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not normally store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

Your payment information may be processed securely by payment service providers used by Shopify and our store.

7. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify and technology providers supporting our online store

  • Payment processors

  • Delivery and courier companies

  • IT, website hosting, and security providers

  • Customer service providers

  • Fraud-prevention and security providers

  • Professional advisers where necessary

  • Government authorities, regulators, or law-enforcement bodies where required by law

We only provide third parties with information reasonably necessary for them to perform their services or fulfil a legal obligation.

We do not sell your personal information to third parties.

8. Delivery Information

Because we deliver orders within the United Kingdom, we may provide your name, delivery address, telephone number, and other necessary delivery information to the courier or delivery service responsible for delivering your order.

This information is used only as necessary to fulfil and deliver your purchase.

9. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction information may be retained for as long as necessary to:

  • Complete and manage your purchase

  • Handle returns, refunds, and customer-service requests

  • Meet accounting and tax requirements

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Prevent fraud and protect our business

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Cookies

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, improve our services, and, where applicable, support advertising and marketing.

Some cookies are necessary for the website to function and cannot be disabled through our systems. Where required, we will request your consent before using non-essential cookies.

You can manage cookies through your browser settings and, where available, our website's cookie settings.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to access your personal information

  • The right to correct inaccurate or incomplete information

  • The right to request deletion of your personal information

  • The right to request restriction of processing

  • The right to object to certain processing

  • The right to data portability where applicable

  • The right to withdraw consent where processing is based on consent

You may exercise your rights by contacting us using the details below.

Email: Support@Geoma.shop
Phone: +44 1206 291307

We may need to verify your identity before completing certain requests.

13. Marketing Communications

If you have provided consent to receive marketing communications, we may send you information about products, promotions, or services that may be relevant to you.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us at:

Support@Geoma.shop

Withdrawing marketing consent will not affect processing that is necessary for your orders or other lawful purposes.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Information about making a complaint is available from the ICO at:

Information Commissioner's Office (ICO)

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data-processing practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Geoma.shop
55 Ratcliffe Court
Colchester
United Kingdom

Email: Support@Geoma.shop
Phone: +44 1206 291307