Refund policy

At Geoma.shop, we want you to shop with confidence. We offer a 60-day return period for eligible products, alongside your statutory consumer rights under applicable UK law.

1. 60-Day Return Policy

You may request a return within 60 days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for our voluntary 60-day return policy:

  • The return request must be submitted within 60 days of delivery.

  • The product must be handled with reasonable care.

  • All included accessories, remote controls, cables, and other items should be returned where applicable.

  • The TV must be securely packaged to help prevent damage during return shipping.

Our 60-day policy does not limit or replace your statutory rights, including rights relating to faulty, damaged, or incorrectly described products.

2. UK Statutory Cancellation Rights

In addition to our 60-day return policy, customers may have a statutory right to cancel eligible online purchases within 14 days of receiving the goods, followed by a further 14 days to return them.

We will process statutory cancellations and refunds in accordance with applicable UK consumer protection law.

3. Faulty, Damaged, or Incorrect TVs

If your TV arrives faulty, damaged, or different from the product you ordered, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction, or refund.

Your statutory consumer rights remain unaffected by this policy.

4. How to Request a Return

To request a return within our 60-day return period:

  1. Contact us at Support@Geoma.shop with your order number.

  2. Explain the reason for your return.

  3. Wait for our team to provide the applicable return instructions.

  4. Package the TV securely with its included accessories.

  5. Return the product using the instructions provided by our customer support team.

Please do not send products to an address that has not been confirmed by our support team.

5. Return Shipping Costs

For voluntary returns due to a change of mind, return shipping costs will be handled according to the return terms communicated by our support team.

For faulty, damaged, or incorrectly supplied products, we will handle return shipping in accordance with applicable law and the circumstances of the issue.

Nothing in this section limits your statutory rights.

6. Refunds

Once your returned product has been received and assessed, we will process any refund due to you in accordance with this policy and applicable law.

For eligible voluntary returns under our 60-day policy, refunds will be issued according to the agreed return conditions.

For statutory cancellations, refunds will generally be processed within the legally applicable timeframe and using the original payment method.

The time for the refund to appear in your account may depend on your bank or payment provider.

7. Contact Information

Geoma.shop

Website: https://Geoma.shop

Email: Support@Geoma.shop

Phone: +44 1206 291307

Address:

55 Ratcliffe Court

Colchester

United Kingdom

For return requests or questions about your order, please contact our support team.

8. Statutory Rights

This 60-day return policy is provided in addition to your statutory rights. Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted under applicable UK consumer protection law.